In today’s digital era, online shopping has gained a lot of popularity globally because it’s fast and more convenient. All that is required is for a merchant to list products or services that are on sale, and when a willing buyer is satisfied with the product/service, an online purchase order is completed instantly. But what happens if the deal goes sour?
In this case, a dispute might arise between the merchant and the buyer. Either of the following scenarios can attribute it:
- When an online order is canceled without following the right procedures
- When an online order is delayed more than the expected duration
- When a buyer receives a product that is defective or different from what was displayed and paid for
- When the merchant deliberately defrauds an online buyer
It’s for such common online shopping problems that the Purchase Guard online dispute resolution platform was created to ensure a safe online shopping experience.
What is Purchase Guard?
Purchase Guard, at Purchase-guard.com, is a digital platform that focuses on resolving disputes between online shoppers and merchants. When such incidences happen, it’s always good to look for an independent and reliable third-party service that can help both parties resolve their dispute amicably.
When you engage Purchase Guard, the platform ensures that both the shopper and merchant get a fair hearing, and eventually an agreed solution. All important factors are put into consideration in order to unearth the root cause of this purchase-related dispute.
This impartial dispute arbitration platform provides a mediation layer between the shopper and the merchant, which results in settlements that suit both parties.
As an online shopper, Purchase Guard saves you many hours that you could have otherwise spent talking or sending emails to your merchant when a problem arises.
On the other hand, the platform also helps the merchant settle any arising disputes with their clients harmoniously without any unnecessary hassle.
As A New User, How Does Purchase Guard Registration Process Work?
Do you have a dispute caused by an unsuccessful online purchase, and you would like to get assisted in settling it? The process of registering on the Purchase Guard dispute resolution platform is quite simple and straightforward. As a new user, you are required to follow the below four easy steps.
First, you will be required to sign up for a new user account (which is free of charge). You will only be required to provide basic personal information such as name, email, and telephone number.
The next step is to log in to your Purchase Guard account, select the type of online purchase that eventually caused the dispute, and provide a brief description of it. You can also provide proof of purchase and any other supporting documents.
Once you have provided all the required information, Purchase Guard’s representatives will take it from there and negotiates with the merchant on your behalf. Professional consultations are undertaken, bearing in mind the position of both parties until a mutual agreement is reached.
Once you are satisfied with the agreement reached, you are now free to close the dispute. If you are not satisfied with the outcome, the Purchase Guard team will continue to negotiate with the merchant until you get a fair deal (as mentioned before, the final resolution must be agreed by both parties, not just the merchant).
Why it’s better to Use Third-Party Services Such as Purchase Guard Instead of Dealing Directly with the Bank or Card Issuer?
Using an independent online dispute resolution platform such as Purchase Guard relieves the negotiations’ burden off your shoulders. The platform’s representatives are experienced professionals, aiming to help you maintain a cordial relationship with the merchant even in the future.
Another thing to keep in mind is that by approaching the bank or card issuer directly and issuing a chargeback, not only that the buyer may enter into a lengthy and exhausting dispute resolution process, but his/her credit score might also be damaged.
An independent third-party ensures that both the buyer and merchant are treated fairly and transparently. When both parties are satisfied, a fair solution to the problem can be reached.
Merchants also benefit from services such as Purchase Guard because they help maintain longer client relations and drastically diminish the number of online purchase disputes that can arise.