If you are a boss, a manager, or a business owner, it is likely that you are always looking for the best ways to streamline your office space physically and administratively, while also empowering your support team to keep up the good work. Managing employees can be hard, even if you work with some of the greatest minds because you want to maintain a good level of organization to keep your staff motivated and increase retention. If you want to learn some of the top tips for streamlining your workplace so that you can be the captain of a tight ship, keep reading for some great ideas.
1. Always Keep Employee Engagement and Growth Top of Mind
One of the best ways to streamline your workplace and ensure that your company is always on the up is to keep employee engagement and growth at the top of your mind at all times. Goal setting is a key way to get team members involved in their own careers. Consider having a representative from your human resources department lead strategic objectives meeting wherein all employees have a chance to talk about their performances and their internal goals, or Objectives and Key Results (OKR), in real-time. Then, invest in a powerful software for tracking OKRs to help everyone stay on track and keep progressing toward their objectives. You can then track the outcomes of your employees’ goal setting and when performance reviews come around, you have something quantifiable to chat about with them.
2. Prioritize Systems That Make Everyone’s Lives Easier
The biggest mistake any business can make is not investing in systems structures that will help their business continue to grow and thrive. If your company is heavy in customer service and your support team is still operating out of Google Sheets and Word Documents to keep track of customer communications, you need to get a call center software that works to enhance customer experience and support team morale. The Salesforce call center software from Bright Pattern is a leader in the field of customer service systems. It is the best tool for tracking customer interactions, using best practices for seamless multichannel communications and improving customer satisfaction through its ease of use. Bright Pattern’s savvy call center design makes this system a complete performance solution. Your employees will love its seamless communication capabilities, from phone calls to SMS, and you may even see an increase in productivity from the great new customer service solution.
3. Invest in Robust Internal Communications Solutions
Now that it’s 2020, it’s virtually impossible to find a company or business that does not have some kind of internal technology platform for communications. Whether it’s the G Suite, Microsoft Teams, Slack, or another tech platform, your office will be thankful for the quick and easy solution to internal communications. Rather than have the bedrock of your office’s communications be a heap of old email threads, invest in a savvy and innovative platform that allows for quick messaging, screen sharing, and more. These types of platforms definitely come in handy if people in your company do a fair amount of remote work or work from home. It’s always better to be prepared for the next time your business will have to go all remote.
Running a business is not a walk in the park, but there are ways that you can make small changes in your workplace’s internal structures to make every day from 9 to 5 feel a lot easier on you, your employees and your customers. Prioritize tools that will allow for better communication within your workplace and with your community of clients and customers.