Since Friday afternoon, Cricket Wireless is facing outages. The cell phone outage is nationwide and, so far, there is no information from the provider about its causes or when it will be restored.
Regarding the nationwide outage, the phone service company, Cricket Wireless, wrote on its Twitter account about the current situation. The company has said they are aware of the issue the phone service is facing, and they also wrote that its crew is hardly working to restore communications as soon as possible: “We are aware of a service issue affecting some customers & are working quickly to resolve it. We apologize for this inconvenience.”
Cricket cell phone service is currently out due to the provider is facing nationwide outages in several states. Friday afternoon, at about 5 pm, the first outage was reported in Florida, and by 9 pm, it was not restored yet.
Reports of the outage come from differents regions of the country. Some of the states where there is no Cricket Wireless phone service are Chicago, Houston, Phoenix, San Antonio, Springfield, Denver, Los Angeles, Miami, Orlando, Philadelphia, Portland and Kansas City.
The prepaid wireless service provider in the U.S. has been the subsidiary company of AT&T Inc. since 2013, when AT&T bought Cricket’s parent company Leap Wireless International, Inc.
Customers affected by nationwide Cricket Wireless outage
We are aware of a service issue affecting some customers & are working quickly to resolve it. We apologize for this inconvenience.
— Cricket Wireless (@Cricketnation) June 3, 2016
After being 4 hours left out of connection, thousands of customers expressed their frustration about the outrage on social media. On our days, everyone’s life hinges on phone communications, either through calls, text messages, or through apps run by data connection, and when there is a fault on phone’s services, it would appear to be the end of the world.
Employees from a Cricket Wireless store located in Springfield have said they have received non-stop customer support calls throughout Friday’s afternoon and evening. Customers were demanding information about the origins of the outage, but mainly, they wanted to know when the service will be restored. Employees said they have not been notified about what might have caused the outage, nor when the phone service will be fixed.
Many customers were demanding refunds for the time they were not using the service, and they had paid before.